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Managed Services

Application Management Services

Enterprise application vendors are moving their software to the cloud. This transforms how applications are delivered and also the approach required to manage those systems.Cloud deployment shifts the focus towards functional solutions and business process knowledge, alongside mitigating the impact of mandatory patching cycles and multiple new version releases per year. As a result, the responsibilities of an application management services team change significantly from traditional on-premises models.

Our experience shows that routine application support activities require significant focus and resources. This often leads to missed opportunities for continuous service improvement, ultimately failing to deliver optimal value to the business. By reallocating resources and prioritizing continual enhancement, we can unlock the true potential of your systems, driving greater efficiency and business growth.

Our Managed Services Offering

Pool of Oracle Experts

Our AMS team is on-hand to assist with everything from ‘How to Do I…?’ questions, to requests for assistance with specific performance cycles or application enhancements.

Our Service Delivery

Incidents, Problems, Changes, and routine requests are all tracked through a secure online portal where you will be able to log, update and report on requests relating to your service.

Flexible Engagement Models

QuatZ Technologies provides different service models through which you can choose and consume these ongoing services. All services are managed by our dedicated AMS team members, operating from our global delivery/acceleration centres.

Add-On Enhancements Services

Where required, the AMS team can also act as a conduit to the original implementation team to provide additional consulting and development services.

Multi-Industry Expertise

QuatZ Technologies’ multi-disciplinary team and partnership structure have a deep understanding of the business, operational, and technical components required to support the customer's Oracle Cloud applications and solutions.

Scalable Resource Model

We take great care and pride in providing the best capability combined with a flexible and scalable resource model to meet customers’ requirements and commit to continuous improvements.

What Differentiates Us from Others

Our Pool of Oracle Experts:
  • Our consultants’ expertise and our state-of-the-art knowledge and retrievable systems enable us to provide support quickly and proficiently, leaving you to run your business, rather than your IT.
  • We will reduce risk by taking responsibility for providing support; we are committed to always providing skilled and experienced resources.
  • The AMS team can operate on-site or off-site and will be focused on the needs of your business.
  • We will make every endeavor to provide continuity with our AMS team resources to ensure your staff are comfortable with our service. New AMS staff will be properly familiarised with your systems prior to providing support advice.
Service Delivery:
  • You will be assigned an AMS Technical Account Manager who will oversee the service provided, assure quality, and manage the AMS team.
  • Access to the service (24x7 Service Desk portal, Service Level Management, etc.)
  • A named Client Subject Matter Expert (SME)
  • Facilitating service momentum and proactive management of Oracle SRs for example
Service Request Management:
  • An area where we differentiate ourselves from other service providers is in the Service Request process. It is in the ongoing management of those requests that we excel.
  • We do not simply raise a Service Request and forget about it until Oracle provides a solution.
  • A named Client Subject Matter Expert (SME)
  • We work to guide the assigned Oracle analyst to the desired outcome through meaningful data collection and preliminary analysis of findings. As experienced Cloud practitioners, our analysts understand how Oracle must work to expedite solutions for our clients.
Global Delivery Model:
  • We’ll leverage our global delivery model as needed to deliver this engagement. Our teams will work seamlessly, leveraging our consistent managed services methodology and collaboration tools to deliver competitive pricing and deeply skilled resources focused on your needs.
  • Our client-specific support teams are based on QuatZ Technologies’ global delivery framework and tailored to local and client needs.
  • QuatZ Technologies’ delivery model is designed to streamline coordination between your business super users, QuatZ’s AMS team, and application vendors
Engagement Model:
  • We offer a flexible Service Level Agreement developed in conjunction with your key users and decision-makers to provide you with the level of service appropriate to your business needs.
  • A range of service models varying from a fully inclusive & predictably costed offering, through to a more reactive ‘pay as you go’ style service
  • The ability to swap service models as requirements change and service matures

Why QuatZ for Managed Services?

Choosing QuatZ for your managed services needs ensures a partnership rooted in expertise, reliability, and personalized support. With a dedicated team of experienced professionals, we offer proactive monitoring, maintenance, and support to keep your IT infrastructure running smoothly around the clock.

At QuatZ, we prioritize client satisfaction and strive to exceed expectations with every interaction. By partnering with us for managed services, you gain access to a wealth of technical knowledge, industry best practices, and innovative solutions to optimize your IT environment. From enhancing security and compliance to improving operational efficiency and reducing costs.

Testimonials

What Our Clients Say!

At QuatZ Technologies, excellence is not just a goal; it's a commitment. Their team's dedication to quality and innovation has transformed our business. With their cutting-edge solutions and unparalleled support, we've achieved remarkable results and continue to thrive in our industry. QuatZ is more than a technology partner; they're a catalyst for success.

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